HVAC Service Parts Coordinator | General Heating and Air Conditioning

General Summary:

Sources and purchases parts, schedules work, coordinates technicians, quotes JOBS and repairs for the Service Manager, Account Managers and Project Managers.  Schedules Commercial Preventive Maintenance Contract hours for optimal performance and renewals. Additionally, performs service support duties as needed.

Principal Accountabilities:

  • Coordinates incoming Service calls for accounts. Enters calls into scheduling system. Coordinates follow-up work when required to complete service.
  • Schedules all service work from planned maintenance and follow-up work.
  • Sets up the work assignments, coordinating parts to complete the work.
  • Manages database of accounts equipment
  • Adds new equipment, installation dates and warranty information for each customer including equipment installed on jobs. Enters Carrier warranty numbers when received.
  • Assists the account manager with managing planned service contracts.
  • Purchase parts for service department.
  • Performs additional duties as assigned by supervisor.

Knowledge, Skills and Abilities Required:

  • Strong verbal communication, interpersonal and organizational skills.
  • Proficient with Microsoft office.
  • Service coordinator experience preferred but not required.

Scope Data (budget accountability, operating revenues, organizational unit responsibility, number of employees supervised, other pertinent numeric data):

  • Handles approximately 20-40 Service calls daily.
  • Dispatches approximately 19 Service Technicians daily.

Description of physical working environment:

  • Normal office environment. Routinely works from a sitting position with a computer.  Repetitive typing and computer use required.  Regular bending, twisting, and light lifting is common.

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